1.迎宾:Hi, what can i do for you ?(你好我有什么可以帮你吗?)2*介绍:What material is it?(这是什么料子)It is make of 70 percent wool ,very soft。它百分之七十是羊毛,非常舒服。Will it dry clean ?You must !Or the colour will run .它可以干洗吗?必须干洗,否则会掉色。4*送语 Have a nice day ! 建议你买一些有关这方面的书来看,平时也要多练多说,有老外来时你才说的顺口。